Request a return or exchange
To request a return or exchange, email our store team. We will help you with the next steps.
Email a return or exchange request
We offer two options, depending on whether your item has been opened.
Exchanges within 14 days
If you have opened your item, you can request an exchange within 14 days of delivery.
Returns within 30 days
If your item is unopened, you can request a return within 30 days of delivery.
Start a return or exchange
Email shop@fishncanada.com with your order number, delivery date, product name, and whether you want to return or exchange it. For an exchange, include the size or item you would like instead.
Contact us before sending an item back so we can provide the return instructions.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, email us with your order number, a description of the issue, and photos where helpful.